I couldn’t resonate with this more. That’s exactly where I was before sending these emails. I didn’t know my worth yet. I didn’t know I could say no—until I did it 17 times.

I have never had a client ask me for a refund. If I was not 100% sure I could knock it out of the park with 3 revisions, I wouldn’t accept the project. The type of clients I handpick to work with just don’t work that way. They are respectful. They know I don’t need them. When I name my price they offer to pay me more, not weasel their way down. Deliverables are usually very clearly laid out in my contracts, I’m super upfront about it since the beginning.

But if that day comes that I do get a refund request, I will give it with a smile. My advice to someone getting refund requests: Have systems in place to keep your clients’ cups overflowing with value. If that doesn’t work get better clients.